Refund Policy

This policy applies to all online purchases made on helveticaeyewear.com. Please read carefully before placing an order. For any clarifications, write to us at contact@helveticalifestyle.com or WhatsApp/Phone: +91-7299911162.

Returns & Exchanges

Pre-conditions for returns & exchanges

Your utmost satisfaction is our priority. In case you are unhappy with a purchase made online, you may exchange it within 5 days of receipt to your address for store credit. The days are calculated as the number of days between the date of receipt by you and the date it is picked up by your logistics company.

Please note:

  1. All sales are final and we have a no refund policy.
  2. Exchanges are only allowed for pieces sold from available stock. Any product(s) sourced especially for you will not be applicable for exchanges.

If you wish to exchange your product, please return the product along with a request for store credit. You will have to apply the store credit to the next product you wish to purchase. If the price of the new product is higher than the amount of credit, you will have to pay the difference. Leftover credit can be applied to any future purchase.

Sometimes, it is the seemingly small things that matter. Your dissatisfaction with the product might be due to the fit. We would encourage you to book a frame tune-up at any of our Helvetica boutiques where our expert technicians would be happy to assist you. You would be surprised what a few simple adjustments can do to completely uplift your level of comfort.

All store credits issued are subject to a thorough quality check of products received back by us. Store credits are valid for a period of six (6) months from the date of issuance and must be redeemed against a purchase made within this validity period. Store credits that remain unutilised at the end of the six-month validity period shall stand forfeited and will not be reinstated under any circumstances. Please refer to the pre-conditions for return below:

Sunglasses & Frames

  1. Must be in an unused and unworn condition.
  2. Proof of purchase in the form of a physical / electronic invoice must be provided along with the return request.
  3. All item tags, warranty certificates, product catalogues, usage & care instructions, dust bags, cases, cleaning cloths etc. included inside the package must be returned in their original condition.




FAQs

What is the process of returning my product?

  1. Please write to us at Email: contact@helveticalifestyle.com or WhatsApp / Phone us at +91-7299911162 along with a copy of your invoice and a photograph of your product. Our support team will try to make your return process as smooth as possible.
  2. Once you hear back from us, please ship the product to the address mentioned by us. Please ensure that the product is packaged in a manner similar to how you had received it, to ensure that we receive it and its contents in their original condition along with the original invoice. Kindly note, we do not accept any returns at our stores for products bought online.
  3. We shall inform you once the product is received. Kindly allow us 3 – 4 working days post receipt of the product for a thorough quality check.

I received the item as a gift, can I return it?

Yes, you may return products received as a gift for a store credit. We do not provide refunds for products received as gifts. Further, please note that we do not accept any returns without the original proof of purchase.

I received a damaged product, what do I do?

Oh no, that shouldn't have happened as we take extra care with our packaging! However, we understand there can always be exceptions.

To facilitate your claim further, we will require video proof of you opening the parcel along with pictures highlighting the defect(s). The same needs to be shared with us within 72 hours of the order being delivered at your given address.

Please write to us at contact@helveticalifestyle.com or call us at +91-7299911162 with your order number and the above information. Once all details are verified, our customer service representative will get in touch with you with the next steps.

I received an incorrect product, what do I do?

We apologise for this inconvenience. We do have a stringent process of quality check and such situations do not usually arise.

We will require video proof of you opening the parcel, visibly showing all the contents that came out of it. The same needs to be shared with us within 72 hours of the order being delivered at your given address.

Please write to us at contact@helveticalifestyle.com or call us at +91-7299911162 with your order number and the above information. Once all details are verified, our customer service representative will arrange for the incorrect order to be picked and replaced with the correct order within 15 days.

What if I want to return my product after 5 days of receipt?

Unfortunately, we do not accept returns after 5 days of receipt to the recipient's address.



📞 Need help with a return or exchange?

Email: contact@helveticalifestyle.com
WhatsApp / Phone: +91-7299911162
Our team is available Monday to Saturday, 10:30 AM - 7:30 PM IST.